Responsible Gaming at cbk44

cbk44 verifies the age of every player during the Know Your Customer (KYC) process. You will be required to submit a valid government-issued identity document — such as a National ID Card, passport, or birth certificate — that confirms your date of birth. Accounts that cannot be verified as belonging to a player aged 18 or above will be suspended and any associated funds will be handled in accordance with our Terms & Conditions.

Protecting Minors from Gambling Harm

If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or anywhere else across Bangladesh, we strongly recommend taking the following precautions to prevent underage access to cbk44:

• Always log out of your cbk44 account when you finish playing, especially on shared or family devices.
• Keep your cbk44 login credentials private. Do not share your password with anyone, including trusted family members.
• Enable your device's parental control or screen-time management features to restrict access to gambling websites on shared devices.
• Consider using a dedicated device for your cbk44 gaming sessions that younger household members do not have access to.

If you believe that a minor has accessed cbk44 using your account or payment details, contact our safety team immediately at support@cbk44.app. We will investigate and take all necessary steps to secure your account and prevent further unauthorised access.

Self-exclusion is one of the most powerful responsible gaming tools available to cbk44 players. It allows you to voluntarily block access to your cbk44 account for a defined period — or permanently — when you feel that gambling is no longer a healthy part of your leisure activity. cbk44 takes self-exclusion requests seriously and processes them promptly.

How to Request Self-Exclusion

If you are unable to access your account settings or require immediate assistance with a self-exclusion request, contact our support team directly at support@cbk44.app with the subject line "Self-Exclusion Request". Our team will process the request manually and confirm activation within 24 hours. Self-exclusion records are retained permanently and cannot be deleted — this ensures that a previously excluded player cannot circumvent their exclusion by closing and reopening an account.

cbk44 allows every player to set personalised deposit limits that restrict how much money can be added to their account within a given time period. Deposit limits are one of the most effective tools for keeping your gambling within a budget that you have consciously decided is appropriate for your personal financial circumstances.

Reductions to your deposit or spending limits take effect immediately upon confirmation. This is intentional — if you decide to lower a limit, cbk44 respects that decision and enforces it without delay. Increases to any limit are subject to a mandatory 7-day cooling-off period before they become effective. This cooling-off period gives you time to reconsider whether an increase is in your best interest.

Time can pass quickly during an engaging gaming session. cbk44 provides session timer and time-out tools that help you stay aware of how long you have been playing and give you structured breaks when needed.

Session Timers

You can configure cbk44 to display an on-screen alert at regular intervals — for example, every 30 minutes or every hour — reminding you of how long your current session has been running and how much you have wagered during that session. These prompts are designed to keep you grounded and in control of your gambling activity rather than losing track of time.

Time-Out Periods

A time-out is a short-term break from gambling on cbk44. Unlike full self-exclusion, a time-out is designed for players who simply need a temporary pause — perhaps during a stressful period, after a significant loss, or as a planned cooling-off break. Available time-out durations on cbk44 include:

• 24 Hours — Immediate short break, effective instantly upon activation.
• 72 Hours (3 Days) — A weekend or extended short-term pause.
• 7 Days — A full week away from cbk44 gambling activity.
• 30 Days — A month-long cooling-off period for more serious concerns.

During a time-out period, you will not be able to log in to cbk44 or place any bets. Any pending withdrawals that were approved before the time-out was activated will still be processed normally. Marketing communications from cbk44 are automatically suspended for the duration of your time-out.

Problem gambling — sometimes referred to as gambling disorder or compulsive gambling — is a recognised condition in which an individual's gambling behaviour causes significant harm to themselves, their finances, their relationships, or their mental health. Recognising the warning signs early is the first step toward addressing the issue before it becomes severe.

cbk44 encourages all players to be honest with themselves about their gambling habits. The following checklist outlines common warning signs of problem gambling. If you identify with several of these signs, we encourage you to use cbk44's self-exclusion or time-out tools immediately and to seek support from a professional counsellor or helpline.

• Gambling with money you cannot afford to lose, including funds reserved for rent, bills, or food
• Chasing losses — placing more bets to try to recover money lost in previous sessions
• Feeling restless, irritable, or anxious when not gambling or when trying to stop
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling
• Borrowing money from others or selling possessions to fund gambling activity
• Neglecting work, education, family responsibilities, or personal health in favour of gambling
• Needing to gamble with increasingly large amounts of money to feel the same level of excitement
• Making repeated unsuccessful attempts to cut down or stop gambling
• Experiencing depression, anxiety, or suicidal thoughts related to gambling losses
• Using gambling as a way to escape stress, grief, loneliness, or other emotional difficulties

If you or someone you know is struggling with problem gambling, professional support is available. cbk44 encourages players to reach out to qualified counsellors and organisations that specialise in gambling-related harm. Seeking help is a sign of strength, and early intervention leads to significantly better outcomes.

Talking to Someone You Trust

One of the most effective first steps is simply talking to someone you trust — a family member, a close friend, or a respected community elder. In Bangladesh, family and community bonds are strong, and sharing your concerns with someone who cares about you can provide both immediate emotional relief and practical support in managing your gambling behaviour going forward.

Mental Health Support in Bangladesh

If you are experiencing significant mental health distress related to gambling, we recommend contacting a qualified mental health professional or psychiatrist based in Bangladesh. Many hospitals and clinics in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi provide mental health services. The National Mental Health Institute (NIMH) in Dhaka is Bangladesh's primary institution for psychiatric care and can be reached through the public healthcare system.

Financial Counselling

If gambling has resulted in significant financial difficulties — including debt, overdrawn accounts, or difficulty meeting essential payments via bKash, Nagad, or your bank — speaking with a financial counsellor or adviser can help you develop a structured plan to address your financial situation. Many NGOs and community organisations operating across Bangladesh offer free financial guidance to individuals in need.

cbk44 Self-Help Resources

In addition to the external resources above, cbk44 provides the following in-platform tools that can help you manage and reflect on your gambling behaviour:

• Transaction History: Review a full itemised history of all deposits, withdrawals, and wagers placed on your account — accessible from your account dashboard at any time.
• Session History: View a log of all gaming sessions including start time, end time, and net outcome for each session.
• Responsible Gaming Self-Assessment: Complete an optional self-assessment questionnaire within your account settings to receive a personalised summary of your gambling activity and risk indicators.
• Cooling-Off Reminder: Set cbk44 to send you a weekly email summary of your gambling activity so that you can review your habits at a regular interval outside of active play.

cbk44's player safety team is available 24 hours a day, 7 days a week, every day of the year — including during Eid, Pohela Boishakh, Victory Day, and all public holidays. We understand that gambling-related concerns do not follow a business schedule, and we are committed to being available whenever you need us.

To contact the cbk44 responsible gaming team, email support@cbk44.app with one of the following subject lines depending on your need:

• "Self-Exclusion Request" — to request immediate account exclusion
• "Deposit Limit Assistance" — for help setting or adjusting your spending limits
• "Time-Out Request" — to activate a short-term break from gambling
• "Responsible Gaming Concern" — for any other query related to your gambling behaviour or account activity
• "Urgent — Account Suspension" — for immediate account suspension in a crisis situation

All responsible gaming emails are treated as high priority and are responded to by a dedicated team member — not an automated system. Our target response time for all responsible gaming queries is under 2 hours during peak periods, and under 30 minutes for urgent suspension requests.